Returns & Replacements

Returns & Replacements Policy

At Concept Global Trade Limited ( Lovetoypro.com), we value your satisfaction and stand behind the quality of our products. Our Returns & Replacements Policy is designed to provide you with peace of mind and ensure a positive shopping experience.

1. 30-Day Return Policy:

• We offer a 30-day return policy, allowing you to return products within 30 days from the date of purchase.
• To initiate a return, please contact our customer support team at [email protected].
• Items must be unused, in their original packaging, and accompanied by proof of purchase.

2. 3-Month Product Warranty:

• Our products come with a 3-month warranty, demonstrating our commitment to quality.
• If you experience any defects or issues with your purchase within the warranty period, please contact our customer support for assistance.
• The warranty covers manufacturing defects and normal wear and tear under standard use conditions.

3. 100% Satisfaction Promise:

• We are dedicated to your satisfaction. If, for any reason, you are not completely satisfied with your purchase, please let us know.
• Our 100% Satisfaction Promise means that we will work with you to address any concerns and find a solution that ensures your satisfaction.

4. Return Process:

• To initiate a return or warranty claim, please follow these steps: a. Contact our customer support at [email protected] to obtain a Return Authorization (RA) number. b. Package the items securely, including the RA number and a copy of the original proof of purchase. c. Ship the return to the address provided by our customer support.

5. Refund or Replacement:

• Upon receiving the returned items, we will inspect them to ensure they meet the return criteria.
• Refunds or replacements will be processed promptly once the return is approved.
• Refunds will be issued to the original payment method.

6. Exclusions:

• The policy does not cover products damaged due to misuse, improper care, or alterations.
• Return shipping costs are the responsibility of the customer unless the return is due to a product defect covered by the warranty.

7. Contact Us:

• If you have any questions or concerns regarding our Returns & Replacements Policy, please reach out to our customer support team at [email protected].

Thank you for choosing Concept Global Trade Limited ( Lovetoypro.com). We appreciate your trust, and we are committed to ensuring your satisfaction with our products and services.