Discreet Packaging

Discreet Packaging Policy

At Concept Global Trade Limited (CGTL) Lovetoy, we understand the importance of privacy and discretion when it comes to the delivery of our products. That’s why we are committed to ensuring that your orders are packaged and delivered with the utmost discretion. Here’s how we handle discreet packaging:

1. Plain Packaging:

• All orders are shipped in plain, unmarked packaging without any indication of the contents. There are no logos, product names, or any other identifiable information on the exterior of the package.

2. Neutral Descriptions:

• To further prioritize your privacy, the shipping label includes only generic descriptors such as “Shipping Department” or “Fulfillment Center.” There will be no references to the specific products contained inside.

3. Confidentiality:

• Our shipping partners are briefed on the importance of maintaining confidentiality. They are instructed not to disclose any information about the contents of the package to ensure that your privacy is fully protected.

4. Discreet Billing:

• Your billing statement will reflect a neutral descriptor, ensuring that there are no explicit references to the nature of the purchased products. Your financial transactions with us are as discreet as our packaging.

5. Secure Packaging:

• In addition to being discreet, our packaging is designed to be secure, protecting the contents during transit. We take extra precautions to ensure that your order arrives in perfect condition.

6. International Discretion:

• For international orders, we adhere to the relevant customs regulations while maintaining our commitment to discreet packaging. Customs forms will be filled out with generic descriptions to respect your privacy.

7. Customer Requests:

• If you have specific requests regarding the packaging or shipping of your order, please feel free to contact our customer support team. We will do our best to accommodate your preferences within the bounds of legal and regulatory requirements.

8. Our Commitment:

• Global Trade Limited ( CGTL) is dedicated to providing a discreet and confidential shopping experience. We understand the sensitive nature of the products we offer and take every measure to ensure your privacy is safeguarded.

Should you have any questions or concerns regarding our discreet packaging policy, please reach out to our customer support team at [email protected].

Thank you for choosing Global Trade Limited ( CGTL). Your privacy is our priority.

 

Large Boxes:

Larger items are sent in our plain, sturdy custom-made boxes to accommodate larger toys and board games.

 

Standard Boxes:

Standard sized items are sent in small, plain brown box.

 

Plain Package:

Smaller items such as condoms are sent in plain, heavy-duty envelopes.

 

Discreet Labels:

There are no brand markings on the back or side of your shipment. The only labels on the package are shipping labels, which list Lovetoypro.com as ‘Concept Global Trading Limited.